Understanding the dynamic nature of plans and preferences, we’ve formulated a cancellation and refund policy that upholds your convenience and contentment.
Cancellation Flexibility: You have the flexibility to cancel your order within the initial 24 hours following its placement. This window allows you to make adjustments to your purchase if circumstances change. However, it’s important to note that once this timeframe elapses, your order might have entered the production phase, making cancellation unfeasible.
Refund Process and Guidelines: Refunds are diligently processed in cases where product quality is compromised or when an item arrives in a damaged condition. We kindly request that you provide us with photographic evidence of the issue within two days of receiving the order. Upon validation of the concern, we initiate a prompt refund to the original payment method employed during the purchase.
Personalized Products and Satisfaction: Given the unique and personalized nature of our offerings, it’s essential to emphasize that we don’t offer refunds based on changes of preference or subjective dissatisfaction. We encourage a thorough review of your customization choices before finalizing your order to ensure alignment with your expectations.
Return Shipping Responsibility: In instances where a return is approved, the associated shipping costs for the return may be borne by you, the customer.
For cancellations, refunds, or returns, please don’t hesitate to reach out to our empathetic and responsive customer support team at designyourgifts98@gmail.com with your order specifics.